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On-demand webinar: Meet your members where they are and move them to act

Multi-channel engagement is a vital part of driving the modern healthcare consumer to act. Whether they’re shopping for a new car or a new health plan, consumers expect experiences to be easy, intuitive, and engaging. Unfortunately, this consumer-centric approach too often isn’t the norm in healthcare.

About the Author

As senior vice president of engagement and health equity, Roberto Arce is focused on improving healthcare outcomes through Cotiviti’s Risk Adjustment, Network, Quality, and Consumer Engagement solutions. Roberto and the Eliza team strive to use healthcare analytics and intelligent engagement outreach solutions to drive closure in care gaps, improve consumer quality, and move population health across various cohorts and cultures.

Profile Photo of Roberto Arce