The resumption of the Medicaid redetermination process brought uncertainty for tens of millions of Americans and their health plans, many of which struggled to successfully reach their members to update contact information or assist them in finding alternative coverage. Navigating member eligibility requires Medicaid plans to have proactive, compliant, and secure communication channels to help members understand how to maintain or secure new coverage.  

Health plans of all sizes worked with Cotiviti to conduct redetermination campaigns leveraging Eliza^®, Cotiviti’s multi-channel consumer engagement platform. Read the case studies for an in-depth look at how three individual clients used Eliza for effective member outreach in 2023, resulting in:

• >4.4 million members reached as of August 2023, spanning all 50 states
• >16.7 million outreaches delivered across multiple channels 
• 83% of members confirming their address when asked