Amid the challenges of providing care throughout the pandemic, telehealth became a path for patients to get necessary care with increased convenience and without exposing themselves to COVID-19. And as telehealth continues to be a popular channel in 2023, especially within behavioral health, payers should consider how pandemic changes are affecting claims today.

As the industry has continued to navigate the historic influx in behavioral claim volume, bad actors have been exploiting new possibilities within fraud, waste, and abuse (FWA). And as changes have been made to increase access, these bad actors have seen these added flexibilities as an opportunity for FWA.

In this white paper, we will:

• Walk through the changes that have been made throughout the pandemic
• Examine where weak points exist within behavioral healthcare claim payments
• Explain how plans can both safeguard themselves and be confident in their own claim accuracy