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Perform Beyond Expectations: Delivering a true solution

Author Susan Murray

In a disruptive healthcare environment, simply meeting expectations is no longer enough. Between shifting regulations, evolving quality benchmarks, and growing member needs, health plans need more than just a vendor—they need a partner committed to delivering results.

Watch our video from the Cotiviti Client Conference 2025 (CCC25) as Naomi Murphy, senior vice president of data mining and coordination of benefits (COB), joins Marge Ciancetta, product manager for Star Intelligence, to explain how Cotiviti delivers:

  • Technical plus human expertise: Leveraging expertise from our analysts powered by advanced technology, Cotiviti delivers holistic solutions that empower organizations to make informed decisions and take decisive action across quality improvement, payment accuracy, and more.
  • Deeper payment integrity reviews: Cotiviti’s unique approach to COB goes beyond surface-level reviews of diagnosis or procedure code to uncover missed coverage and reduce waste.
  • Industry expertise: Our Star Ratings and payment integrity analysts pull from their deep experience with health plans, enabling them to drive value for our customers.

About the Author

As senior vice president of client experience, Susan leads Cotiviti's efforts to drive exceptional value for clients across our solution portfolio. She is a visionary executive with extensive experience in account management and sales leadership, call centers and call center technologies, organizational design, quality, directing and leading operations and technology organizations.

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