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Perform Beyond Hype: Going beyond buzzwords in healthcare

Author Susan Murray

In a healthcare landscape saturated with promises of transformation through artificial intelligence and automation, payers are focused on what truly delivers results: deep clinical expertise, responsible innovation, and lasting partnerships.

Watch our video from the Cotiviti Client Conference 2025 (CCC25) as Anandhi Periyanan, senior vice president of research and development, joins Jamie Calabrese, M.D., vice president of medical affairs, to discuss how Cotiviti enables health plans to:

  • Achieve smarter, more responsible innovation: Our integrated SaaS solutions and AI tools are not a replacement for human decision-making—they amplify the work of our expert teams to deliver operational efficiency and high accuracy.
  • Bridge clinical and financial insights: With a data and analytics ecosystem that maximizes both clinical and financial inputs, Cotiviti helps deliver smarter decisions.
  • Center clinicians in every solution: From the design of our programs to direct client engagement, physician oversight is embedded throughout the lifecycle of our offerings, ensuring that policies aren’t just effective, but responsible and provider-aligned.

About the Author

As senior vice president of client experience, Susan leads Cotiviti's efforts to drive exceptional value for clients across our solution portfolio. She is a visionary executive with extensive experience in account management and sales leadership, call centers and call center technologies, organizational design, quality, directing and leading operations and technology organizations.

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